Prairie Medical Supplies
Prairie Medical Supplies (“Prairie”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information of our customers, healthcare partners, and website visitors. We recognize that privacy is a fundamental right, and we take our responsibility to handle your personal information with care seriously.
We manage personal information in accordance with applicable Canadian privacy laws and any substantially similar provincial legislation that may apply. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information.
By using our website or purchasing our products and services, you acknowledge that you have read and understood this Privacy Policy.
What Is Personal Information
Personal information means any information about an identifiable individual. This may include, but is not limited to:
- Full name
- Email address
- Mailing and billing address
- Telephone number
- Purchase and order history
- Payment details (processed securely through third-party payment providers; we do not store full credit card numbers)
- Health-related information you may voluntarily provide in connection with medical supply orders
- Device and browsing data collected through cookies and similar technologies (see Cookies and Analytics Section)
- Any information you provide when contacting us or submitting inquiries
Personal information does not include aggregated or anonymized data that cannot reasonably be used to identify an individual, nor does it include business contact information used solely for commercial purposes (such as a company name, business address, or work email used in a professional capacity).
Why We Collect, Use, and Disclose Personal Information
We collect and use personal information only for purposes or circumstances, including:
- To process, fulfill, and deliver orders
- To communicate with you about purchases, products, or services
- To provide customer support and respond to your inquiries
- To send updates, promotions, or information you have requested or consented to receive
- To improve our website, products, and services through analytics and feedback
- To detect and prevent fraud, unauthorized transactions, and other liabilities
- To comply with legal and regulatory requirements, including applicable health regulations governing the distribution of medical supplies
- To verify your identity where required
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Consent
We collect, use, and disclose personal information only with your knowledge and consent, except where applicable law permits or requires otherwise. Consent may be expressed (for example, by signing a form or checking a box) or implied through your conduct (for example, by providing your shipping address to complete a purchase).
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information in the Contact Us Section. Please note that withdrawing consent may limit our ability to provide certain products or services to you.
Note that We collect only the personal information necessary for the identified purposes. We do not collect information indiscriminately, and we will explain why we need any information that may seem unrelated to your transaction.
E-Commerce Platform and Payment Processing
Our online store is hosted on a secure e-commerce platform that enables us to offer and sell our products and services to you.
Payments are processed through trusted third party payment processors, these providers manage personal information in accordance with their own privacy policies and applicable legal requirements.
Prairie Medical Supplies does not store your complete credit card details on our servers.
Shipping and Order Fulfillment
To deliver your purchases, we share necessary information such as your name, delivery address, and contact details with our logistics and courier partners. This information is used solely for the purpose of fulfilling and delivering your order. Our courier partners are required to handle this information in accordance with applicable privacy laws and are not permitted to use it for any other purpose.
Information Collected Through Our Website
When you visit our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of access
- Referring website
This information is collected automatically and is generally not used to identify you personally. It is used to maintain website security, analyze site performance and usage patterns, and improve the overall user experience. This data may be collected through cookies and similar technologies, as described in the Cookies and Analytics Section of this Policy.
Cookies and Analytics
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may adjust your browser settings to refuse cookies, though this may affect the functionality of certain features on our site.
We may use analytics tools such as Google Analytics to collect aggregated, non identifying information about website traffic and usage patterns.
Disclosure to Third Parties
We may share your personal information with trusted third parties only to the extent necessary to fulfill the purposes described in this Policy. These may include:
- Payment processors for secure transaction handling
- Shipping and logistics providers to fulfill and deliver your orders
- IT and platform service providers who support our website and operations
- Legal or regulatory authorities where disclosure is required by law or court order
All third-party service providers are required to protect your information in a manner consistent with this Policy and are not permitted to use it for any other purpose.
We may also disclose personal information if we believe in good faith that disclosure is necessary to prevent fraud, protect our legal rights, or address a safety concern.
Internal Use of Personal Information
Access to personal information within Prairie Medical Supplies is restricted to authorized personnel who require it to perform their job functions, including staff involved in customer service, order processing, accounting, and technical support. All employees with access to personal information are expected to handle it in accordance with this Policy and are subject to appropriate confidentiality obligations.
We also ask that customers refrain from submitting personal medical records, clinical information, or sensitive health documentation through our general website contact forms. If you need to share health-related information in connection with a specialized order or inquiry, please contact us directly so we can ensure it is handled through an appropriate and secure channel.
Safeguarding Your Information
We protect personal information using physical, organizational, and technological safeguards appropriate to the sensitivity of the information. These measures are designed to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take care when sharing information online.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, it is securely destroyed, erased, or anonymized.
Access and Correction
You have the right to request access to your personal information, to request corrections if it is inaccurate or incomplete, withdraw consent for certain uses of your information or request deletion of your personal information.
Requests can be submitted using the contact information section on the homepage. We will respond within a reasonable timeframe, in accordance with applicable law.
Cross Border Data Transfers
Some of our service providers may store or process personal information outside your province or outside Canada. In such cases, your information may be subject to the laws of the jurisdiction where it is processed, including lawful access requests by foreign governments, courts, or law enforcement authorities under the laws of that jurisdiction.
Prairie remains accountable for all personal information transferred to third-party service providers on our behalf. We take reasonable contractual and organizational measures to ensure that any third party handling your information provides a comparable level of privacy protection consistent with this Policy and applicable Canadian privacy law.
We will not transfer your personal information to a third party in another jurisdiction without first ensuring that appropriate safeguards are in place. By using our website or services, you acknowledge that your personal information may be transferred, stored, or processed outside of Canada.
Applicable Privacy Legislation
Depending on your location, your personal information may be governed by The Personal Information Protection and Electronic Documents Act (PIPEDA) or provincial private sector privacy legislation where applicable. We handle personal information in accordance with the requirements of these laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on our website with the effective date.
Contact Us
If you have questions, requests, or concerns about how your personal information is handled, please contact:
Prairie Medical Supplies
info@prairiemedicalsupplies.ca
[Edmonton, Alberta]
[+1 (780) 243-4000]
